DEIA Solutions
AI customer-service agents that actually resolve customer issues
We design, build, and deploy custom chatbots and LLM-powered customer-service agents for SMBs and enterprises — grounded in your knowledge base, integrated with your systems, and backed by our own original LLM research.
Services
From a first proof-of-concept to a production agent handling real ticket volume, we cover the full lifecycle.
Customer-Service Agents & Chatbots
Custom LLM agents for support, sales, and internal helpdesk — trained on your docs and policies, with escalation paths to human agents. Sized for SMB budgets, engineered to enterprise standards.
AI Integration Consulting
Connect AI capabilities to the systems you already run — CRM, ticketing, order management, knowledge bases — with evaluation and guardrails from day one.
Training & Ongoing Support
Team enablement, agent performance monitoring, and continuous improvement so your AI keeps getting better after launch — not just at the demo.
Backed by original LLM research
We don't just apply off-the-shelf models — we study how they should be built. Our research program informs every agent we ship.
Basque-First Pretraining
Investigating whether pretraining on a morphologically rich, explicitly case-marked language like Basque yields models with stronger structural reasoning than English-first training.
PRISM-IR
An open, domain-agnostic intermediate representation for processes — the contract between human intent in plain English and machine execution.
Training-Order Research
Exploring how the order and structure of training data changes what language models learn — including reverse-order training experiments.
Contact
Tell us about your support volume, your stack, and what you want an agent to handle. We'll tell you honestly what AI can and can't do for it.
Email: info@deiasolutions.com